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Your Rights Under the Consumer Protection Act 2019

The Consumer Protection Act 2019 replaced the 1986 Act and is significantly stronger. You are a "consumer" if you buy goods or services for personal use — this includes online purchases, services, education, healthcare, and more.

Where to File

District Consumer Commission — claims up to ₹50 lakh

State Consumer Commission — claims ₹50 lakh to ₹2 crore

National Consumer Commission (NCDRC) — claims above ₹2 crore

Step-by-Step: Filing Online

1. Go to consumerhelpline.gov.in or the e-Daakhil portal (edaakhil.nic.in)

2. Register with your Aadhaar/mobile number

3. Fill the complaint form — describe the deficiency in service or defect in goods

4. Attach evidence: bills, receipts, emails, screenshots, medical reports

5. Pay the filing fee (₹100–₹1,000 depending on claim amount)

6. Submit — you'll get a case number

What You Can Claim

Refund of amount paid

Replacement of defective goods

Compensation for mental agony and harassment

Legal costs

Tips for a Strong Complaint

Document everything — keep all receipts, chats, emails

Send a legal notice first — many companies resolve before a formal complaint

File within 2 years of the cause of action

Be specific — mention exact amounts, dates, and what remedy you want

Common Winning Cases

E-commerce delivery fraud, hospital negligence, builder delays, insurance claim rejections, and educational institution fee refusals are among the most commonly won consumer cases in India.